:root{--bg: #0b1724;--bg-pane: #0f2034;--bg-card: #13283f;--bg-hover: #183250;--border: #213a57;--text: #e8f0f7;--text-2: #a9bccd;--muted: #7d93a8;--primary: #0e7fc4;--primary-2: #4fa8e0;--success: #1f9d6b;--warning: #f2a33a;--danger: #e5484d;--orange: #f97316;--internal: #3a2f12;--internal-border: #8a6d1d;color-scheme:dark;font-family:Montserrat,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;font-size:14px}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{background:var(--bg);color:var(--text)}button,input,select,textarea{font:inherit;color:inherit}.muted{color:var(--muted)}.small{font-size:12px}.mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.italic{font-style:italic}.pad{padding:16px}.warn{color:var(--warning)}.center{display:flex;align-items:center;justify-content:center;height:100%;padding:24px;text-align:center}.brand{color:var(--primary-2);font-weight:800;letter-spacing:2px;font-size:12px}.btn{border:1px solid var(--border);background:var(--bg-card);padding:8px 14px;border-radius:10px;cursor:pointer;font-weight:600;white-space:nowrap}.btn:hover:not(:disabled){background:var(--bg-hover)}.btn:disabled{opacity:.5;cursor:default}.btn.primary{background:var(--primary);border-color:var(--primary);color:#fff}.btn.primary:hover:not(:disabled){background:#0b6ea9}.btn.success{background:var(--success);border-color:var(--success);color:#fff}.btn.danger{background:var(--danger);border-color:var(--danger);color:#fff}.btn.ghost{background:transparent}.btn.active{background:#12395a;border-color:var(--primary-2);color:var(--primary-2)}.btn.small{padding:5px 10px;font-size:12px}.link{background:none;border:none;color:var(--primary-2);cursor:pointer;padding:0;font-size:12px;font-weight:600}.link.danger{color:var(--danger)}.alert{background:#3a1518;border:1px solid #6e2a2f;color:#ffb4b7;padding:10px 12px;border-radius:10px}.alert.small{margin:8px 12px;font-size:12px}.login-wrap{min-height:100%;display:flex;align-items:center;justify-content:center;padding:24px;background:linear-gradient(160deg,#0d2137,#0b4c7c 60%,#0e7fc4)}.login-card{width:100%;max-width:380px;background:var(--bg-pane);border:1px solid var(--border);border-radius:18px;padding:28px;display:flex;flex-direction:column;gap:14px}.login-card h1{margin:0;font-size:22px}.login-card p{margin:0}.login-card label{display:flex;flex-direction:column;gap:6px;color:var(--text-2);font-weight:600;font-size:13px}input[type=email],input[type=password],.search,select,textarea{background:var(--bg);border:1px solid var(--border);border-radius:10px;padding:9px 12px;outline:none}input:focus,select:focus,textarea:focus{border-color:var(--primary-2)}.shell{height:100%;display:flex;flex-direction:column}.topbar{display:flex;justify-content:space-between;align-items:center;padding:10px 18px;border-bottom:1px solid var(--border);background:var(--bg-pane);gap:12px}.topbar-left,.topbar-right{display:flex;align-items:center;gap:12px;min-width:0}.topbar-title{font-weight:800;font-size:16px}.badge{font-size:12px;font-weight:700;padding:3px 8px;border-radius:999px}.badge.danger{background:#3a1518;color:#ff8a8e}.layout{flex:1;display:grid;grid-template-columns:minmax(360px,460px) 1fr;min-height:0}.list-pane{border-right:1px solid var(--border);display:flex;flex-direction:column;min-height:0;background:var(--bg-pane)}.list-tools{display:flex;gap:8px;padding:12px}.list-tools .search{flex:1;min-width:0}.chips{display:flex;flex-wrap:wrap;gap:6px;padding:0 12px 10px}.chip{border:1px solid var(--border);background:transparent;border-radius:999px;padding:4px 10px;cursor:pointer;font-size:12px;font-weight:600;color:var(--text-2)}.chip.active{border-color:var(--warning);color:var(--warning);background:#2b2312}.chip-count{opacity:.7;margin-left:2px}.ticket-list{overflow-y:auto;flex:1;padding:0 8px 12px;display:flex;flex-direction:column;gap:6px}.ticket-row{text-align:left;background:var(--bg-card);border:1px solid var(--border);border-radius:12px;padding:10px 12px;cursor:pointer;display:flex;flex-direction:column;gap:5px}.ticket-row:hover{background:var(--bg-hover)}.ticket-row.selected{border-color:var(--primary-2);background:#12304d}.row-top{display:flex;gap:6px;align-items:center}.row-title{font-weight:700;font-size:14px}.row-meta{display:flex;justify-content:space-between;gap:8px;font-size:12px;color:var(--text-2)}.dot{width:8px;height:8px;border-radius:50%;background:var(--primary-2);margin-left:auto}.tag,.prio,.status{font-size:11px;font-weight:700;padding:2px 8px;border-radius:6px;background:#1b3150;color:var(--text-2)}.prio-urgent{background:#3a1518;color:#ff8a8e}.prio-high{background:#3a2412;color:var(--orange)}.prio-normal{background:#12304d;color:var(--primary-2)}.prio-low{background:#1b2a3a;color:var(--muted)}.status{margin-left:auto}.status-open{background:#3a2c12;color:var(--warning)}.status-in_progress{background:#12304d;color:var(--primary-2)}.status-resolved,.status-closed{background:#12352a;color:#4fd1a1}.breach{color:var(--danger);font-weight:700;font-size:12px}.unanswered{color:var(--warning);font-weight:700;font-size:12px}.detail-pane{min-height:0;display:flex;flex-direction:column}.detail{display:flex;flex-direction:column;height:100%;min-height:0;position:relative}.detail-head{padding:16px 20px;border-bottom:1px solid var(--border);display:flex;flex-direction:column;gap:8px}.detail-title-row{display:flex;align-items:center;gap:12px}.detail-title-row h2{margin:0;font-size:19px}.detail-tags{display:flex;flex-wrap:wrap;gap:8px;align-items:center;font-size:12px}.detail-tags .status{margin-left:0}.owner-bar{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;background:var(--bg-pane);border:1px solid var(--border);border-radius:12px;padding:8px 12px}.owner-actions{display:flex;gap:8px;flex-wrap:wrap}.transfer-banner{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;background:#12304d;border:1px solid var(--primary);border-radius:12px;padding:8px 12px}.thread{flex:1;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column;gap:10px}.msg{max-width:78%;align-self:flex-start;background:var(--bg-card);border:1px solid var(--border);border-radius:14px;padding:10px 12px}.msg.first{border-color:#2d4b6b}.msg.staff{align-self:flex-end;background:#12304d;border-color:#1f4d78}.msg.internal{background:var(--internal);border-color:var(--internal-border)}.msg-head{font-size:12px;font-weight:700;color:var(--text-2);margin-bottom:4px;display:flex;flex-wrap:wrap;gap:4px;align-items:center}.msg-body{white-space:pre-wrap;word-break:break-word;line-height:1.45}.msg-img{max-width:260px;max-height:260px;border-radius:10px;margin-top:8px;display:block}.msg-actions{display:flex;gap:12px;margin-top:6px}.internal-tag{background:var(--internal-border);color:#fff1c7;font-size:10px;padding:1px 6px;border-radius:5px}.composer{border-top:1px solid var(--border);padding:12px 20px;display:flex;flex-direction:column;gap:8px;background:var(--bg-pane)}.composer.internal{background:#231d0d}.composer textarea{min-height:84px;resize:vertical}.composer-foot{display:flex;align-items:center;gap:12px}.composer-foot .muted{margin-left:auto}.check{display:flex;align-items:center;gap:6px;font-size:13px;cursor:pointer}.composer-gate{border-top:1px solid var(--border);padding:14px 20px;color:var(--text-2);display:flex;align-items:center;gap:12px;justify-content:space-between;background:var(--bg-pane)}.toast{position:absolute;bottom:150px;left:50%;transform:translate(-50%);background:#1d3a5a;border:1px solid var(--primary-2);padding:10px 16px;border-radius:12px;box-shadow:0 6px 24px #0008;max-width:80%;text-align:center;z-index:5}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#000b;display:flex;align-items:center;justify-content:center;padding:20px;z-index:20}.modal{width:100%;max-width:520px;background:var(--bg-pane);border:1px solid var(--border);border-radius:18px;display:flex;flex-direction:column;max-height:86vh}.modal-head{display:flex;justify-content:space-between;align-items:center;padding:14px 18px;border-bottom:1px solid var(--border)}.modal-head h3{margin:0;font-size:16px}.modal-body{padding:14px 18px;overflow-y:auto;display:flex;flex-direction:column;gap:10px}.modal-body p{margin:0;line-height:1.5}.modal-foot{display:flex;justify-content:flex-end;gap:8px;padding:12px 18px;border-top:1px solid var(--border)}.modal-text{min-height:120px;resize:vertical}.staff-list{display:flex;flex-direction:column;gap:4px;max-height:340px;overflow-y:auto}.staff-row{display:flex;justify-content:space-between;text-align:left;background:var(--bg-card);border:1px solid var(--border);border-radius:10px;padding:9px 12px;cursor:pointer}.staff-row:hover:not(:disabled){background:var(--bg-hover)}@media(max-width:860px){.layout{grid-template-columns:1fr}.detail-pane{border-top:1px solid var(--border)}}.scopes{display:flex;gap:4px;padding:0 12px 10px;flex-wrap:wrap}.scope{border:none;background:transparent;color:var(--text-2);padding:5px 10px;border-radius:8px;cursor:pointer;font-size:12px;font-weight:600}.scope:hover{background:var(--bg-hover)}.scope.active{background:#1b3150;color:var(--text)}.stages{display:grid;grid-template-columns:repeat(4,1fr);gap:4px;padding:0 12px 10px}.stage{text-align:left;border:1px solid var(--border);background:var(--bg-card);border-radius:10px;padding:7px 8px;cursor:pointer;display:flex;flex-direction:column;gap:2px;min-width:0}.stage:hover{background:var(--bg-hover)}.stage-top{display:flex;align-items:center;gap:5px;font-weight:700;font-size:12px}.stage-no{width:16px;height:16px;border-radius:50%;background:var(--border);color:var(--text);font-size:10px;display:inline-flex;align-items:center;justify-content:center;flex:none}.stage-count{margin-left:auto;font-size:12px}.stage-hint{font-size:10px;color:var(--muted);line-height:1.2}.stage.active.stage-new{border-color:var(--warning);background:#2b2312}.stage.active.stage-ours{border-color:var(--primary-2);background:#12304d}.stage.active.stage-waiting{border-color:#a78bfa;background:#231a3d}.stage.active.stage-done{border-color:#4fd1a1;background:#12352a}.stage.active .stage-no{background:var(--text);color:var(--bg)}.next{font-size:12px;font-weight:700}.next-new{color:var(--warning)}.next-ours{color:var(--primary-2)}.next-waiting{color:#a78bfa}.stepper{display:flex;gap:6px;flex-wrap:wrap}.step{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:700;color:var(--muted);padding:4px 10px 4px 6px;border-radius:999px;border:1px solid var(--border)}.step.past{color:var(--text-2)}.step.now{color:var(--text)}.step.now.stage-new{border-color:var(--warning);background:#2b2312}.step.now.stage-ours{border-color:var(--primary-2);background:#12304d}.step.now.stage-waiting{border-color:#a78bfa;background:#231a3d}.step.now.stage-done{border-color:#4fd1a1;background:#12352a}.step.now .stage-no{background:var(--text);color:var(--bg)}